|
What You Do |
What I Do |
|
You are living in your new
home and enjoying life in San Felipe. You discover
a problem (or it discovers you). You call me. |
If your
problem is an emergency I contact the appropriate person
(plumber, electrician, etc.) and arrange for them to
come to your house. I, or the contractor, will
generally meet him there to review the problem ourselves
and to determine if it is a warranty issue. |
|
You are happy that the
problem is fixed but you wonder what it is going to cost
you. |
I generally do not charge for any work if there is a
defect in the material we supplied for you house or a
defect in our workmanship. If the problem is with an
appliance we supplied, which is still under warranty, I
will handle the warranty repair. If the problem is with
an item you supplied I will assist you in exercising the
warranty or in replacing the item. |
|
More time goes on and you
have another problem. You call me. |
I do the same
things I did for the first problem. While I cannot
say that I will do this forever I do not put a specific
time limit on my warranty although generally I will
cover things for the first year. I will not bear all of
the costs of repairs forever but I will ensure that any
costs you incur are minimal and I will not make profit
from your problems. We both recognize that as time
goes on normal wear and tear takes it toll and the cost
of repair for these types of problems must be born by
you. |
|
As more time
goes on you call me less frequently regarding problems
and more frequently about getting together and fun
times. You come to my Fiestas. We have
dinner together. |
I
call you and invite you to a Fiesta or to go to dinner
or some other event. We do it!!!
|
